The buyer help page can assist customers in configuring their accounts, navigating the Postmates app, making their first orders, and understanding the charges they receive. Merchants can also call their customers prior to accepting an order just by tapping on the phone icon, located next to the buyer’s profile picture. Using the phone line should be considered a backup plan for prospective and deactivated drivers and shouldn’t be used by customers. If you would like to use Postmates you MUST have the Auto-Accept feature enabled in the Order Fulfillment Kiosk because Postmates needs to tell their drivers when the order is going to be ready. In this case, you should also contact Fleet support immediately. However, the food delivery company does uniquely offer retailers a way to call the company through their Postmates Merchant app. While Postmates does have different offices across the country — including locations in San Francisco, New York City, Vancouver, Nashville, and Bellevue, WA — there aren’t Postmates phone numbers associated with specific locations. Delivery Support . We’re breaking down everything step by step so that you know exactly how to handle a Postmates issue quickly and effectively. Sometimes, you don’t realize how helpful a real-time chat can be until you have to do without it. Orders. If this doesn’t get you a response within a few days, and no other Postmates customer service channels are working out, you may decide to make a call. It’s no wonder why a Postmates phone number has long topped many users’ wish lists — yet it’s a little-known fact that, for some users, Postmates has made this wish come true. Signup and Orientation. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. Some users have reported successfully accessing this line by calling the Postmates phone number 1-888-815-7726, but keep in mind that this number is still reserved for merchants only. postmates insurance protection. Our website is supported by our users. As a customer, delivery driver, or restaurant, you need to know where to turn when you need help with a Postmates order. Similar to competitor apps like Grubhub and Uber Eats, Postmates isn’t perfect. Trust & Safety Issue. FLEET. share. Email Address. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. A Postmates team member will be with you as soon as possible. Signing up takes less than 5 minutes – Just tell us about yourself, upload a selfie, provide proof of identity and start accepting deliveries. {{#message}}{{{message}}}{{/message}}{{^message}}Your submission failed. When you’re already using a mobile device to order takeout or accept customer requests, it’s sometimes more convenient to hop on a social media app for support. Prospective and deactivated merchants may have better luck filling out this dedicated contact form with their issue and contact information. Without instant responses, the problem resolution process can drag on for a long period of time. There’s no shortage of food delivery services these days, but whether the brands you know can actually provide great service on top of convenience is another question. Ridester.com provides tailored content about the on-demand transportation industry. Then, tap “Contact Support” in the upper right corner. Available 24/7 for all merchants (and potentially couriers in dire need of help), it plays an essential role in helping the food delivery service operate smoothly. 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