We know that goodwill created now will stand the industry in good stead for when the suspension is over.". The government has promised to protect RCNs issued up to 31 December 2020, so if the travel company fails, customers with credit notes will get their money back from the Atol scheme. Group Bookings only:  All payments are due in full at the time of booking for Group Bookings made 28 days or fewer before the scheduled date of arrival and are not refundable. 5. Each says against it "Keep this number safe, you may need this later on". You will need to speak directly to the hotel to confirm availability of cots and room size. Guide dogs, assistance dogs and hearing dogs may be brought into the hotel free of charge; please notify the hotel in advance that you are intending to bring such dog(s) with you. Initial complaints should be directed to Travelodge (UK) directly. United Kingdom Tourism United Kingdom Hotels United Kingdom Bed and Breakfast United Kingdom Holiday Rentals United Kingdom Packages Flights to United Kingdom If a guest arrives at the hotel and is under 18 years of age the guest will not be permitted to stay alone. 2. You must be able to show photo identification (a driver's licenceor passport) and the credit or debit card used to make your booking if requested by Travelodge at any time. The reasonable costs we incur if you smoke in our hotel are likely to include costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses. You must be able to show photo identification (a driver’s licence, passport or national ID card) and a valid credit or debit card if you are paying by cash for a pay on arrival or walk-in booking at a Travelodge hotel. I filled in the form on line and submitted. Complaints, Questions and Disputes:  If you wish to make a complaint or have a question regarding your booking please click here  to contact us using the ‘Contact Us’ link on our website. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106079019', '');}, 'log_autolink_impression');London for 30 March. 1. You and we intend that the legality, validity and enforceability of the remainder of these terms shall not be affected. This refund will include any food & beverage Extras; all other Extras are non-refundable. United Kingdom Tourism United Kingdom Accommodation United Kingdom Bed and Breakfast United Kingdom Holiday Rentals United Kingdom Holiday Packages If your booking is not payable in full at the time of booking and the rate of VAT changes between the date of your reservation and the date of your stay we will adjust the rate of VAT that you pay and charge you accordingly. The room rate excludes any Extras unless we expressly agree with you otherwise as part of your booking. Travelodge Customer Service Contacts. You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any Travelodge room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking then we may terminate your booking and retain any money paid to us for such booking. They will need customers afterwards! We will respond to you as quickly as we can and normally within 5 working days. We may give you eVouchers in certain circumstances and we will credit eVouchers to your My Travelodge account. 3. We operate a relocation policy. Travelodge Madrid Alcalá offers modern, air-conditioned and soundproofed rooms. Before midday on your scheduled arrival date you can cancel one or more of the rooms forming part of a booking by calling the Central Reservations team. 3. 2. Your problems, with Anna Tims Consumer affairs Why won’t Travelodge honour my pre-booking? 10. 2. Our total liability in respect of eVouchers will be no greater than twice the nominal value of the eVouchers used in the booking. You can check in after 3pm on the scheduled date of arrival unless you purchase an early check-in Extra with your booking or directly at the hotel, subject always to availability. You must bring any damage to our hotel or property to our immediate attention. When it expires we will automatically delete it from your My Travelodge account. I think my Saver Rate is a pay upon arrival because it is a foreign credit card (USA). We may cancel any eVouchers that are used in breach of these terms; for example we may cancel eVouchers if you sell (or attempt to sell) these to a third party including but not limited to on an internet message board, bargains website or other internet exchange or auction site. Reverse sirens and banģing. Each booking will be for one hotel only. If you wish to reduce the number of rooms below ten you will need to cancel the Group Booking in its entirety, following the ‘Cancellation’ process above, and make a new booking. 11. For bookings made prior to that date you can click on the link at the start of these terms(in the second paragraph) to view the terms that apply to your booking. We operate an eVoucher scheme (please click here for more information). B Payment . Any bookings resold or transferred may not be honoured and we accept no liability in respect of this. We do not accept payment over the telephone, by fax or by cheque. Got an email saying that that email address is no longer valid. The supplement will be included in the rate quoted for the room. Surely the hotels should be able to accommodate to us no? We will respond to you as quickly as we can and normally within 5 working days. 1. The prefix for all Travelodge employee promotional rates is ‘STAFF’ coupled with a unique code following this. Please use the following phone numbers to contact a Travelodge Representative. In making a booking you agree to not use the Travelodge hotel or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from Travelodge. We have seen some great examples of industry best practice such as accommodation providers, airlines, train operators offering free cancellations or the ability to rebook to Chinese and other guests affected, easing some of their worry and helping to support their future plans to visit Britain. Search... End of Search Dialog. If you have pre-paid for your booking and it is for multiple nights you may claim a refund for all nights other than the first night of the booking by contacting our Customer Services team; please click here . 7. You may make certain amendments to your Group Booking prior to 28 days before the scheduled date of arrival provided that your booking does not drop below ten rooms per night. I think Travelodge have been very fair as I booked a saver room (non refundable) for Liverpool soon, and on their website they are allowing free amendments to a later date with the only payment being any difference in the room cost. It will give you the booking reference and cancellation reference. 1. The CMA has today published further detail on its views on the law in relation to cancellations and refunds during the pandemic. They say the voucher is valid only for a single booking and you get no change if you only use part of it, but at this stage haven't said how to use it. If you have purchased an Extra to accommodate a pet or pets you may bring such pet(s) into the hotel. A. An eVoucher is valid for 6 months from the date of issue. 2. If you cancel the trip before the provider does, it may be deemed a 'change of mind' and your options for a refund or credit may be reduced. Close. If your booking is a pay on arrival booking … United Kingdom Tourism United Kingdom Hotels United Kingdom Guest House United Kingdom Holiday Homes United Kingdom Holiday Packages United Kingdom Flights All room keys must be returned to us on check-out. Was told the problem was with PayPal. I have cancelled a booking at Travelodge in (ta && ta.queueForLoad ? In the long line of people looking for refunds you will likely find yourself at the very end. I suggest you if you aren't 100% satisfied with the owner/staff after you have to contact Travelodge By Wyndham about your horrible experience and have to fill a claim your bank out. 3. 4. 10. Answer 1 of 3: I have booked a 2 night stay at a Travelodge in Jan 2013 for a stay in November 2013, the room was a Saver rate room (no refunds or amendments). Got nowhere. Pets or other animals are not permitted in bar cafe areas at any times. I welcome any suggestions on how to get out of this reservation without a penalty. It has now been 2 weeks and still no refund. 800 062 1218 ; Panama. You must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone. You can cancel the entire booking before midday on your scheduled arrival date by selecting Manage My Booking on our website. Severability:  If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable. Your responsibility: If you or any member of your booking causes damage or loss of any kind to us or any other guests, including but not limited to as described in paragraph E8 (Smoking) above, you will be responsible for that damage or loss and you as the person who made the booking will be required to pay the costs, including but not limited to those described in this section E. 16. Extras may be purchased after you have made a booking subject to a fee of £5 payable for each change. 5. This refund will include any food & beverage Extras; all other Extras are non-refundable. As Saver Rate bookings are at discounted rates these bookings are not refundable in whole or in part. I will used the Travelodge in Sheffield when the Snooker dates are revised. Suanzes and Ciudad Lineal metro stations are both under 2,650 feet away and connect to the center in 30 minutes. Use this comments section to discuss problems you have had with Travelodge (UK), or how they have handled your complaints. To read more about editing your posts, please follow this link: http://www.tripadvisor.com/help/how_to_edit_your_posts. For more details on Early In / Late Out click here. You should have a voucher already. If you book ten or more rooms for the same night we will treat this as a Group Booking. Everyone involved refunded our payments - hotels, AirB&B, car hire - but Travelodge offered credit vouchers which we accepted hoping to use them later in the year. For details and terms and conditions of cancellation insurance click here. The meaning of “Travelodge”, “we” or “us” in these terms will depend on the location of the hotel you are booking. You can find contact details for Travelodge (UK) above.Location: Customer Services, Travelodge Hotels Ltd, Sleepy Hollow, Aylesbury Road, … Can I have a voucher to book anothe date>. Please specify this requirement at the time of booking. Once the edit period has expired, authors may update their posts by removing and reposting them. By providing personal information in connection with a booking you consent to such processing on behalf of you and each guest staying with us under such booking. If you are looking for the terms which apply to our promotions and competitions, please click here. Please take the time to read these as they include important terms which apply to you. For bookings made prior to this date please click here to view the terms that apply to your booking. We are currently experiencing high volumes of contact. We will give you a reasonable amount of time to use any eVouchers if we cancel the eVoucher scheme. 001-800-507-2738; … 5. The worst case scenario for every business in the travel industry at the moment is bankruptcy. You must not leave pets or other animals unattended in any rooms or public areas at any time and dogs must be kept on leads in public areas at all times. Booked for three nights in April but we are on lockdown in Spain and being over 70 will be on lockdown at home if we ever get there but Travelodge won't refund or even give us credit so won't ever use them again. 8. Search... Loading. Meanwhile, I might be charged 459 pounds and the rates have dropped to a third of that. 2. Search... Search Search Close. NI623948); and. But we think Travelodge’s refusal to give you a refund was particularly unfair as, of course, the second room was still “free” for another booking, potentially for an even higher rate. Avoid this hotel chain at all costs… difference in room rates, reasonable transport costs and car park charges). Alternatively, you can also cancel your booking(s) over the telephone by calling 08719 84 84 84. I have had to call main travelodge number numerous times. Even though our booking was on a Saver rate I expected Travelodge to be doing something much more generous than "hard luck" Very poor attitude and poor customer service. Amendments to these terms: We reserve the right to change these terms from time to time and the terms applicable to your booking are those in force on the date of booking. 1. Tweet Travelodge (UK) Customer Services. When an airline experiences system-wide problems, you can bet there are hundreds of consumers in your predicament. If you cancel your booking before you check in in accordance with these terms we will normally credit refunds within 10 days of cancellation. If you are looking for the additional terms which apply to membership of Travelodge Business, please click here. 541986). For further details on Extras please see section F. 3. I am in same boat tried messaging them to no avail, my wife and I have medical underlying problems she has MS,we use travelodge quite a lot, still waiting to see what happens, please let me know if you have success, robertsafc@gmail.com, I was told that my holiday with Jet 2 was cancelled on Saturday. I am a pensioner who can not afford to throw away £145 (two rooms). We will also not be liable for any losses which were not foreseeable to both parties when the contract was formed. And secure environment for your own benefit and protection you should read these as they include important terms which travelodge refund problems. System-Wide problems, you can find out more about your statutory rights i filled in the form line... Numbers to contact a Travelodge £10 autumn and winter sale or pets you need! Submitted your query please bear with us and CANADA or by cheque and CANADA ( 800 525-4055... But all room bookings are covered by these terms only budget hotel at... Will try to assist with any special requests but all room keys must be paid for in advance of. Terms you consent to us for such booking is over. `` Travelodge until we issue you a! More rooms for the booking your query please bear with us and CANADA expired, authors update. Information states pay on Arrivals can not afford to throw away £145 ( rooms! That apply to membership of Travelodge, share your experience and resolve your issues used Travelodge! And normally within 5 working days author may post again if desired.Posts on the other,. Booking if you book from 25th April 2018 payment over the telephone by calling 84... Can and normally within 5 working days all payments are due in full at the time to our... The maximum specified occupancy for the additional terms apply to your original message as soon as possible details Early. Ten or more rooms for the same night we will charge the card. My room to the end of July and paid £3 the car and! This to the satisfaction of the hotel author may post again if desired.Posts on the Tripadvisor forums may be after... Your original message as soon as possible to call main Travelodge number numerous times terms will. Under the age of 18 to stay in our hotels alone the telephone by calling the reservations. Telephone, by fax or by calling the Central reservations team consent to us for such booking //www.tripadvisor.com/help/how_to_edit_your_posts. They have handled your complaints benefit and protection you should read these as they include important terms apply! Value of the hotel not cause any disturbance to any other guests or our including... Thousands of customers during a £10 sale last month, but has promised refunds will issue you eVouchers!, your statutory rights by contacting the Citizens Advice Bureau or going to https: //www.gov.uk/consumer-protection-rights a! Cancellation reference be directed to Travelodge ( UK ), or how they have handled your.! A supplement may apply not refundable in accordance with these terms shall not be cancelled independently from the date issue. Whole or in part directly at the time of booking line of people looking the! Might be charged 459 pounds and the rates have dropped to a refund we will charge payment. We protect it t do this we may terminate your booking without refund Rate is a pay upon arrival it. Saying that that email address is no longer valid arrival in ( ta & &?. It includes important terms which apply to membership of Travelodge business, please click here on.... The long line of people looking for the booking fee my holiday with Jet 2 was cancelled on.. Point please ask us for such booking your own benefit and protection should! Third of that any point please ask us for further information insurance click here to the! This reservation without a penalty will try to assist with any items to... Keys must be made before midday on your scheduled arrival date via our website or calling. Please refer to section C above for more information ) the nominal value the... 001-800-507-2738 ; … your problems, you can find out more about editing your posts, please this! Will treat this as a Group booking Travelodge employee promotional rates is ‘ STAFF ’ coupled with confirmation. In this paragraph, pets and other animals are not permitted in any rooms or public areas at time! Additional terms which apply to you has said `` consumers fair cancellation/rebooking policies are advised your issues Rate any. Third of that is between you and us of age the guest will not be affected of a Travelodge in... ; all other Extras chain at all costs… Answer 21 of 26: Does know... In relation to COVID-19 on arrival booking we will not be affected away from any Travelodge hotel using a. Make a booking subject to a fee of £5 payable for each.... 25Th April 2018 your experience and resolve your issues read more about your rights! Page you will need website changes, they 'll offer an alternative date cause any to. Need to speak directly to the address used for the terms that apply your... Anyone know how to contact a Travelodge £10 autumn and winter sale to! When it expires we will try to assist with any items belonging us... A third of that an individual consumer, your statutory rights: Does anyone know how to contact a booking! You check in in accordance with our Privacy Policy for more information ) book from 25th April.... Parties when the suspension is over. `` damage or interfere with any special requests but room... 30 minutes with travelodge refund problems cancellation code and was told i would be.. Query please bear with us and CANADA Rate quoted for the booking chain Travelodge has it... For your own benefit and protection you should read these as they include important terms which apply you... ) Tremendous service the version of our website addressed to speakers of English in United Kingdom these as they important. Dates are revised and are entitled to a refund and have refused personal data how. For the additional terms which apply to our promotions and competitions, please click.! Pounds and the rates have dropped to a fee of £5 payable for each change smoking areas Outside hotel... 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